Compensation

Job Description Summary

Job Description

Responsibilities and Duties Include:

• May provide support activities for the Office of Admissions such as answering telephones, assisting in the preparation for special events, scheduling appointments or assisting students, college employees and the public by responding to concerns/inquiries and providing some front-line level of resolution while making appropriate referrals as necessary.

• Assists students with application and enrollment processes; provides department specific aid and eligibility guidance, as appropriate; responds independently and collaboratively to processing-related inquiries.

• Reviews, evaluates, and processes college admissions documents necessary for admission to SF, including applications, test scores, Florida residency documents and high school transcripts, ensuring the highest degree of accuracy, determining authenticity of documents, and determining compliance with state and federal laws.

• Provides quality control of admissions documents.

• Compiles and tracks student records and data including books, test charts, evaluations, enrollment, registration, graduation, certifications, and accreditations.

• Calls and emails students who are having trouble showing high school completion and suggests options for demonstrating the equivalence of completion.

• Assists other SF staff members at SF campuses/centers regarding processing applications.

• Communicates, collaborates, and maintains relationships with internal and external community constituents.

• Strictly honors the privacy, security and confidentiality of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures.

• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

• Provides service excellence through courteous, informed, accessible, and professional engagement.

• Performs other duties as assigned.

Reports to: Coordinator, Admissions, Advising, and Processing

QUALIFICATIONS

Required: High school diploma or equivalent with two (2) years of related work experience or completed education equal to two (2) years.

Preferred: Knowledge of college admissions procedures and fluency in one or more foreign languages.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

• Results Orientation – proven ability to set and exceed established targets.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.