Operations Shift Supervisor
GRACE Marketplace
Job Description
Job description
The Operations Shift Supervisor oversees and works directly with Operations Advocates during the assigned shift to ensure they have the necessary tools, training, and resources to carry out processes consistently. This role ensures that Advocates' interactions with guests are trauma-informed and align with GRACE’s Core Values. The Shift Supervisor reports to the Chief Operations Officer (COO) and works closely with the Shelter Operations Manager to ensure proper staffing, coaching, and training for their Team. As the primary point of contact for guests during the shift, the Supervisor will also handle concerns or grievances related to staff, facilities, or campus safety.
Primary Responsibilities
Primary Responsibilities
- Supervise and work hands-on with Advocates to ensure trauma-informed interactions that reflect GRACE’s Core Values and housing-first philosophy.
- Act as the on-duty authority for staff oversight and guest services during the assigned shift, including real-time decisions related to guest behavior, campus safety, and staff conduct, within established policies.
- Serve as the lead staff member in responding to on-campus emergencies, including coordination with first responders, incident documentation, and communication with senior leadership.
- Manage team timesheets, PTO requests, and training records.
- Lead monthly team meetings and regular shift huddles to address training needs, process changes, guest updates, and incident reviews.
- Attend bi-weekly Management and Operations Team Meetings, collaborating with leadership to ensure operational excellence in the Emergency Shelter and across the GRACE Campus.
- Identify, assess, and document potential disciplinary actions for review with the COO.
- Support the COO and Shelter Operations Manager with screening, interviewing, and onboarding new hires.
Qualifications & Requirements
- Must have been employed with GRACE for at least 90 days, or have one year of experience supervising a large team.
- High School Diploma or equivalent.
- Self-directed, with the ability to work with minimal supervision.
- Strong organizational and communication skills (written & oral).
- Basic computer proficiency (G-Suite, HMIS, Slack).
- Ability to interact professionally and trauma-informed with all guests and employees.
Willingness to work evenings, occasional weekends, and holidays.
About GRACE Marketplace
JOIN OUR TEAM!
GRACE Marketplace is the only low-barrier, one-stop homeless shelter in North Central Florida. Each member of our team is dedicated to one mission – ending homelessness. Our core values of safety, impact, and respect drive our approach to serve our guests each day.
GRACE is an equal opportunity employer, and provides health and dental insurance, generous PTO, and the best team you could ever hope to work with!
Whether you're looking for career opportunities or an internship, we invite you to join our team today if you're ready to end homelessness in Alachua County!
GRACE Marketplace is an Equal Opportunity Employer.
GRACE Marketplace is the only low-barrier, one-stop homeless shelter in North Central Florida. Each member of our team is dedicated to one mission – ending homelessness. Our core values of safety, impact, and respect drive our approach to serve our guests each day.
GRACE is an equal opportunity employer, and provides health and dental insurance, generous PTO, and the best team you could ever hope to work with!
Whether you're looking for career opportunities or an internship, we invite you to join our team today if you're ready to end homelessness in Alachua County!
GRACE Marketplace is an Equal Opportunity Employer.
