Job Description Summary

Job Description

Responsibilities and Duties Include:

• Collaborates with Financial Aid, Admissions, and Student Life to assist students throughout the enrollment cycle with financial aid and financial wellness matters, especially during the entry and exit stages (before and after borrowing).

• Conducts outreach, utilizing events to promote Santa Fe College by publicizing financial wellness and financial aid to the community, including at some night and weekend events.

• Conducts comprehensive workshops and trainings for students, families, and campus/community partners to encourage responsible borrowing, consistent student loan repayment, and effective strategies to fund an education.

• Provides up-to-date, accurate, and complete information to students and parents in person, via phone, e-mail, or chat during peak service times.

• Imports and exports data files to generate outreach lists, using secure web-based data tools and MS Excel.

• Assists with tracking outcomes of the student contact campaigns.

• Creates and distributes actionable communications to students, using secure web-based data tools and the Salesforce platform.

• Develops dynamic and informative content for the financial wellness website, social media and other forums to help inform students, faculty, and staff about financial wellness in general, and about student loan repayment to avoid default.

• Tracks performance and statistics to prepare and compile reports, as necessary.

• Develops collaborative working relationships with internal and external partners.

• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

• Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.

• Provides service excellence through courteous, informed, accessible, and professional engagement.

• Performs other duties as assigned. 

QUALIFICATIONS

Required: An associate's degree with six (6) months of administrative experience in areas of financial aid, student affairs, enrollment management, business or finance related areas.

Additional Requirements: A criminal background check will be conducted.

Preferred: A bachelor's degree with experience in sales, retail, call center or customer service; at least one (1) year of administrative experience in higher education; recent experience working in a semi-automated financial aid or admissions office; and experience working in a medium to large organization with extensive student/customer contact.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader.  Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.

• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

• Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

• Results Orientation – proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.